FAQs
If your query is not answered below please contact us using the contact us form or email us directly at support@minigadget.co.uk.
Quick Links
Ordering
Is there a telephone number I can call for help?
We are an online company and do not currently provide a telephone helpline. We do offer dedicated email support and our customer support team will be happy to answer any query you have, by email.Can I order products in bulk quantities?
Yes, we do sell items in bulk. Please email us and let us know the item and quantity you are interested in and we will get back to you quickly with the best price.Can I order by phone?
Sorry we are currently unable to take orders over the phone.The item I ordered is out of stock. Why was it on the website?
All items shown as in stock are subject to availability. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. If this is the case, we will let you know as soon as possible and of course you can cancel the order if you wish.Some of our items which are due back in stock soon are shown on the website with their due date to allow you to order now for quick dispatch as soon as the item becomes available.
Can I cancel my order?
If you wish to cancel your order please email us as soon as possible using the contact us form or by emailing us directly at support@minigadget.co.uk quoting your order number and full name and delivery address, we will endeavour to stop your order before it is dispatched however we process orders using an automated dispatch system so we cannot guarantee to be able to stop the order before postage. If you do not cancel your order in time, please refer to our returns & refunds section for further details.Payment
Can I pay over the phone?
Sorry we are currently unable to take payments over the phone.What payments methods do you accept?
Our preferred payment method is PayPal. However we are able to accept cheque or postal order if you prefer. Please contact us using the contact us form or email us directly at support@minigadget.co.uk for further details.I do not have a PayPal account - can I pay by credit or debit card?
It is possible for you to pay for your MiniGadget purchase using your credit or debit card through PayPal – you do not need to have a PayPal account to shop with us!When you get to the checkout, on the confirm your delivery information then when you get to the Payment Information screen, click ‘continue ’ on the next page click on the link:
Don’t have a PayPal Account?
Pay with your debit or credit card as a PayPal guest
Why is my payment on hold?
If your order shows as ‘eCheque – Payment on hold’ it means the payment is currently clearing. The reason we did not received it instantly is because you have used an ‘eCheque’ method of payment, this method takes several days just like a regular cheque. It is usually because you do not have a credit card attached your email account. Please note that the payment will come out of your account a while before it reaches ours and just because the payment has left your account it does not mean the payment has been received. You will be notified once we have received your payment and we always process orders as quickly as possible once payment has cleared.Why has my payment been rejected?
For details on why your payment was rejected, please contact PayPal and or your bank / card issuer.Delivery
How much is delivery?
All of our item prices include free standard delivery within the UK.Next Working Day Delivery costs £7.99 within the UK.
Do you deliver to British Forces Postal Office addresses (BFPO)?
Yes, we offer a delivery service on all British Forces Post Office (BFPO)Do you deliver to Ireland, Europe or the rest of the world?
No, sorry, we do not currently ship orders outside the UK.How long will it take to receive my order?
Standard delivery takes an estimated 5-10 working days.Next Working Day Delivery is a guaranteed next working day service. Payment must be received before 12pm Monday-Friday for orders to be delivered the next working day (payments received after 12pm will be dispatched the next working day).
Please note: Working days are Monday-Friday. Saturday, Sunday, Bank and Public Holidays are not working days.
My order status says ‘Processing’ – what does this mean?
This means your order is currently being processed at our dispatch location, while your order is processing we cannot provide a confirmed delivery date but you can expect to receive it within the estimated delivery time. Your order may remain as processing until the day before delivery – this does not mean your order has been delayed.For purchases of Tablet PCs or Netbooks, we will notify you once the the delivery date is confirmed &ndash but please note, the delivery day may not be confirmed until the day before. Before this time, we are unable to provide a confirmed delivery date or delivery estimate.
What shall I do if I haven’t received my order?
For purchases of Tablet PCs or netbooks, you will be notified when your delivery date is confirmed, please note your delivery day may not be confirmed until the day before.Please wait for the estimated delivery time to elapse before reporting your item as missing, if you have not received your order after the delivery estimate has elapsed, please contact us and we will track your order.
For all other purchases, please check with your reception / post room if the item was delivered to a work address and /or your local Royal Mail delivery office. Even if you have not received a ‘while you were out’ card, it is worth checking if anything is being held for your name and address as it could still be being held for you. If the delivery office is not holding it, please let us know and we will be happy to help.
Products
I have a query or a problem with the product I ordered – can I get some help?
Yes, we are happy to help. Please contact us using the contact us form or email us at support@minigadget.co.uk providing us with your full order details. Let us know your query and if you are having a problem with the item, let us know in as much detail as you can exactly what problems you are having, explaining exactly what you are doing and exactly what is happening (e.g. the exact wording of any on screen messages, what happens when you try to use the device etc) so we can try to find the cause of the issue. We will help you get the item up and running.Returns & Refunds
Is there a telephone number I can call for help?
We are an online company and do not currently provide a telephone helpline. We do offer dedicated email support and our customer support team will be happy to answer any query you have, by email.Can I return the item I ordered?
If you would like to return the item, please email us at support@minigadget.co.uk or use the contact us form, letting us know your full order details and we will provide you with our returns instructions. We cannot accept non-authorised returns.The item I received is not faulty can I still return it?
If the item is not faulty, you must notify us within 7 days and you are responsible for the return postage costs. The item must be complete with all accessories, cables, instruction manuals etc if any were included. We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable conditions or are damaged.We cannot issue refunds or replacements unless we receive back the original item.
How long will it take to receive my refund?
Once we have received your returned item(s) we will process them and issue a refund within five working days (this may take longer depending on how long your card provider takes to process the payment).
